Shipping policy

Shipping Policy

Shipping from Japan to all countries except Japan (we do not ship within Japan). Shipping is ¥2,000 for the first book and ¥1,200 for each additional book, added at checkout.

Processing time: orders are shipped, in principle, within 5 business days of order confirmation. Saturdays, Sundays, and public holidays in Japan are not counted as business days.

Cancellations: we reserve the right, at our discretion, to cancel an order for unavoidable reasons such as an item being out of stock. In that case you will receive a full refund.

Carrier & customs: orders are shipped, in principle, via Japan Post on a DDU (Delivered Duty Unpaid) basis. Any customs duties, value-added tax (VAT), or other charges imposed under the laws of the destination country are the responsibility of the recipient.

Split shipments: Japan Post international mail has a per-parcel weight limit (e.g. 2 kg, depending on the shipping method and destination). Depending on the number of books and total weight, your order may be shipped in multiple parcels. Each parcel has its own tracking number and may arrive on a different day. There is no additional charge for split shipments.

Tracking: at the time of shipment we will email you a trackable tracking number. After shipment, your order is delivered by Japan Post and its partner delivery carriers in the destination country.

Delivery time varies significantly by destination since international mail is used (approx. 10-30 days after shipment as a general guide).

Liability: we are not responsible for the package once it has been shipped. Refunds will not be issued for delivery delays, holds, or returns caused by customs processing, nor in cases where the customer fails to receive the order.

Pre-order items (products showing a release date that has not yet arrived) will be shipped after the release date listed on the product page. Release dates are subject to change.