大型店に勝つ ショップ＆商店街のポイント戦略Oogataten Ni Katsu Shoppu & Shoutengai No Pointo Senryaku
🌏 We ship outside Japan only. To send a gift abroad, set “Country/region” at the top of the page to the recipient’s country.
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- Shipping from Japan: ¥2,000 for the first book, ¥1,200 for each additional book. Ships within 5 business days; delivery usually 7–14 days (rarely up to 30).
- Import duties, VAT and customs fees are not included and are payable by the recipient on delivery.
- 15-day money-back guarantee: return within 15 days of delivery for a full refund of the book price. Return shipping is paid by the customer. Damaged or incorrect items: contact us within 7 days of delivery. Refund policy · Shipping policy · How to order from abroad
約７割の小売業で、導入されていると言われるポイントシステム。顧客囲い込みも、ここまで多くの流通小売業で導入されると他店との差別化はおろか、ユーザーにとっては有難迷惑。売上げに直結する顧客サービスに至らないのは、何故か。その問題点を洗い出し、解決法とめざすべき方向性を探る。顧客を自店のファンにし、利益の出せるポイントサービスへ。めざせ！真のｏｎｅ ｔｏ ｏｎｅマーケティング。
About condition
Minor shelf wear from distribution (light rubbing, small creases on the obi or dust jacket) is considered normal for new books and is not a defect.
Details
Shipping
We ship worldwide (excluding Japan). Shipping is added at checkout, and each additional book costs less to ship than the first – the amounts are shown in your currency on the product page and in the cart. Orders ship from Japan via Japan Post within 5 business days (excluding Japanese weekends and holidays); delivery typically takes 10–30 days after shipment.
Depending on the number of books and total weight, your order may be split into multiple parcels because of Japan Post weight limits (e.g. 2 kg per parcel). There is no extra charge, and each parcel has its own tracking number.
Import duties and taxes (VAT, etc.) are the responsibility of the recipient under local law (DDU). Parcels returned because delivery was refused are not refunded.
Returns
Because books can be read or copied once opened, we do not accept returns or exchanges for change of mind. For missing or misbound pages, shipping damage or an incorrect item, contact us with photos within 7 days of delivery. Minor shelf wear from distribution (light rubbing or small creases) is normal for new books and is not covered.
Contact
For questions about your order or delivery, please feel free to contact us via our contact page.